The reason most men delay dealing with ED is the consultation, not the treatment. Sitting in a waiting room, explaining the issue across a desk, picking up a script at a public counter. Online consultations remove that whole layer. You complete the form on your phone, a doctor reviews it, the prescription lands in your inbox.
Here is exactly how it works.
Step 1: Complete The Clinical Form
The form is a structured set of medical questions. It covers:
- Your symptoms and how long they have been going on
- Whether morning or partnered erections are different
- Your medical history (heart, blood pressure, diabetes, kidney, liver, eye conditions)
- Current medications, including blood pressure tablets and any nitrates
- Allergies
- Lifestyle factors (smoking, alcohol, exercise)
- Any previous ED medication use and how it went
It takes about ten minutes. Answer everything honestly. The doctor cannot make a safe decision without an accurate picture, and there is no judgment in what you write.
Step 2: Online Payment
The consultation fee with Online Doctor SA is R250. Payment is straightforward through standard online options. This is a one off fee for the consultation. The medication itself is purchased separately at your pharmacy.
Step 3: Doctor Review
A registered South African doctor, HPCSA registered, reviews your answers. They decide:
- Whether ED medication is safe and appropriate for you
- Which medication suits your situation
- What dose to start at
- Whether any safety notes need flagging
In some cases, the doctor may ask follow up questions before issuing the prescription, or may recommend an in person check up before prescribing. This happens when something flagged in the form needs more information.
Step 4: Prescription By Email
If the doctor is satisfied, the prescription is emailed to you. It looks like any other prescription you would receive from a GP. You can print it or show it from your phone at the pharmacy.
Step 5: Fill At Any Pharmacy
The prescription is valid at any registered SA pharmacy. You have options:
- Clicks or Dis-Chem. Most outlets stock generic sildenafil and tadalafil.
- Your local pharmacy. Usually has it or can order it.
- Delivery pharmacies. Several SA delivery services dispense ED medication to your door with the prescription emailed across.
For privacy, many men prefer the delivery option. The packaging is discreet and you avoid the counter conversation entirely.
Ready To Start
The clinical form is straightforward and takes about ten minutes. Your prescription is usually with you the same day.
Start ConsultationWhat To Have Ready Before You Start
- A current list of any medications you are on
- Brief notes on any major medical conditions
- Your medical aid details (optional, only needed if claiming reimbursement)
- About ten quiet minutes
Is It Really Just Online?
Yes, for most men. Online ED consultations through registered SA telemedicine platforms are recognised and regulated. The doctor reviewing your form is HPCSA registered. The prescription is a valid SA prescription. The medication is dispensed from a SAPC registered pharmacy.
If your situation needs an in person assessment (for example, if the form shows red flags that need a physical examination), the doctor will say so and direct you to a GP or urologist. That is rare but it does happen, and when it does it is the right call.
How It Compares To Going To A GP
| Online Doctor SA | Local GP | |
|---|---|---|
| Time from start to script | Under an hour, usually | Days to a week (book, wait, attend) |
| Privacy | Fully discreet, no waiting room | Variable, depends on practice |
| Cost of consultation | R250 | R450 to R900 typically |
| Same medication options | Yes | Yes |
| Physical examination | No | Possible |
| Best for | Most men with straightforward ED | Complex cases or men who prefer face to face |
Most men do not need a physical examination to start ED medication safely. The history (which the form captures fully) is what matters most. For the minority who do need a hands on assessment, the online process catches it and refers appropriately.
After The First Script
Most prescriptions cover an initial period. Follow up consultations are available if the medication is not working as expected, if side effects are an issue, or for a repeat. The same form, the same doctor team, the same fast turnaround.
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Frequently Asked
From starting the clinical form to receiving the prescription is usually under an hour during business hours. The form itself takes about ten minutes.
No. The consultation is asynchronous. You complete the form, the doctor reviews your answers, and the prescription is emailed to you.
Yes. The prescription is valid at any registered South African pharmacy, including Clicks, Dis-Chem, your local independent pharmacy, or a delivery pharmacy.
The consultation itself is a private fee. Some medical aids reimburse online doctor consultations. The medication, once purchased at the pharmacy, may be covered depending on your plan.
The consultation through Online Doctor SA is R250. The medication is purchased separately at your pharmacy. Generic sildenafil and tadalafil are widely available at reasonable prices.